If for any reason you are unsatisfied with Egocentrix service within the money back guarantee period (30 days money back guarantee), simply notify us by email and your contract fees will be reversed.
At Egocentrix we rarely have server issues that result in downtime, we admit that short lapses in service can happen.
When they do, you shouldn't have to pay. We guarantee uptime of 99.99%. If your server isn't available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time. Egocentrix stand behind is network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Contact our billing department to request a service credit in accordance with our Uptime Guarantee.
Notes: Service credits issued for downtime are issued in the form of credits to your Egocentrix account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of Egocentrix 's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures.
Account must also be in good standing & not in violation of our Terms of Service or Acceptable Use policies. Service credits should be requested at the end of the month for the current month or beginning of the month for the previous month. Back credits will not be applied.
The uptime guarantee is not applicable towards unmanaged VPS or unmanaged dedicated servers. Due to the nature of the product, the money back guarantee does not apply to domain name registrations/transfers/renewals.
Marina Berger, Director
We wish to thank the EGOCENTRIX team for a job well done! We turned to EGOCENTRIX for its hosted service because we did not have the time or resources to manage our IT requirements.
Benedicta S. Madawo, Nurse
EGOCENTRIX provides an invaluable service and I am totally pleased. I can't imagine why any company would want to use anyone but EGOCENTRIX to implement Exchange at their business.
Steve Bouchard, President
Today, I welcome the options for Hosted Exchange and online backup by EGOCENTRIX. Apart from the quality of their technical support and the infrastructure available to me, EGOCENTRIX is also one of the few IT companies in Quebec to include among their many solutions the system state and data store within their backups. Every day I gain from worthwhile solutions which help benefit and add value to my business.